Refund policy

Effective date: 19 October 2026. Rights and any more favourable terms already agreed for an earlier order remain unaffected.

We distinguish three routes: your statutory right of withdrawal, our additional 30 day commercial return offer, and your rights when goods do not conform to the contract. A request about faulty, damaged or incorrect goods is not treated merely as a change of mind return.

1 Statutory right of withdrawal

If you are a consumer entitled to withdrawal under applicable Italian or EU consumer law, you may withdraw from a distance sale without giving a reason within 14 calendar days after you, or a third party designated by you other than the carrier, physically receives the goods. For several goods ordered in one order and delivered separately, the period runs from receipt of the last good; for a good delivered in several lots or pieces, from the last lot or piece. You may also notify withdrawal before delivery. Mandatory protections under other applicable consumer laws remain unaffected.

To exercise the right, send an unequivocal statement of your decision to GALLINARI ALBERTO at info@albertogallinari.com or Corso Martiri della Libertà 25, 25122 Brescia (BS), Italy. Include information that allows us to identify the order. You may use the optional form below, but it is not compulsory. Sending the notice before the withdrawal period expires is sufficient. You do not need our permission, a reason, an account or a return authorisation to exercise this statutory right.

You can also use Withdraw from contract here to access your orders and submit the relevant cancellation or return notice. Identify the order and make your decision to withdraw clear. We will acknowledge receipt of an electronic withdrawal notice without undue delay on a durable medium. A statutory withdrawal does not depend on our discretionary approval. If you cannot access the online route, you can still use the email or postal methods above within the statutory period.

2 Returning the goods after withdrawal

Send the goods back without undue delay and no later than 14 calendar days after telling us that you withdraw, to GALLINARI ALBERTO, Corso Martiri della Libertà 25, 25122 Brescia (BS), Italy. The deadline is met if you dispatch them before it expires. You bear the direct return shipping cost if we informed you of that responsibility before purchase. This does not apply to necessary costs of a legal conformity remedy, which we bear.

Please pack the goods securely. Using the original packaging where available helps protect the item, but original packaging and attached tags are not conditions for statutory withdrawal. You may inspect and handle the item as necessary to establish its nature, characteristics and functioning, as you could reasonably do in a shop. You are responsible only for an actual reduction in value caused by handling beyond what is necessary, to the extent allowed by law. We do not impose a flat restocking charge. If the required withdrawal information was not provided, the legal rules extending the withdrawal period and excluding diminished value liability apply.

For a return from outside the EU customs territory, contact us for accurate returned goods documentation. Declare the contents and value truthfully. We do not automatically deduct every customs or administration charge from a statutory refund. Any amount lawfully chargeable to you must have a specific legal basis and, where required, have been disclosed before purchase. Charges caused by our error are not passed on to you.

3 Refunds following statutory withdrawal

We will reimburse payments covered by the withdrawal, including the cost of our least expensive standard outbound delivery option, without undue delay and no later than 14 calendar days after receiving your withdrawal notice. If you chose a more expensive delivery service, the additional cost above standard delivery need not be refunded. We use the same payment method unless you expressly agree otherwise, and you will not incur a refund fee.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever occurs first. Any lawful diminished value assessment must be explained and supported. Bank processing time does not extend our obligation to initiate the refund within the applicable deadline. For withdrawal from part of an order, outbound delivery reimbursement is assessed under applicable law and the delivery charges actually attributable to the returned goods.

4 Genuinely personalised goods and other exceptions

The statutory withdrawal right does not apply to goods made to your individual specifications or clearly personalised where the legal exception applies, for example an item engraved with your chosen personal inscription or made to genuinely individual specifications. We will identify the specific exception before you place that order.

An item is not automatically excluded because it is handmade, produced after ordering, on sale, or selected in a standard size or finish from our offered options. The application of an exception depends on the actual product and agreement. We do not apply a blanket no return rule to jewellery or earrings. Any other exception must have a lawful basis and be disclosed before purchase. Personalisation never removes your rights where the goods are faulty or otherwise do not conform to the contract.

5 Additional 30 day commercial return offer

In addition to statutory rights, you may request a change of mind return within 30 calendar days after receiving the item. This commercial offer is particularly relevant after the statutory withdrawal period has ended. It never reduces a statutory right, including a legally extended withdrawal period.

For a return relying only on this additional offer, the item must be unworn and unused, in its original condition, with its tags and original packaging. Provide an order number, receipt or other reasonable proof of purchase. Contact info@albertogallinari.com to request return instructions within the 30 day period. We will assess the request against these conditions and provide instructions. Dispatch the item within 14 calendar days after receiving the instructions.

This additional offer excludes genuinely personalised or bespoke goods and gift cards. Standard goods purchased at a discount remain eligible on the same conditions. You pay direct return shipping costs for this commercial return. Any additional import return charges must be specifically explained and agreed before dispatch; there is no automatic deduction of unspecified fees. The commercial refund covers the returned item price; original delivery charges are not included under this additional offer unless we agree otherwise.

After receiving and inspecting the commercial return, we will tell you the outcome and initiate an approved refund to the original payment method within 10 business days of approval. This commercial timetable does not replace statutory withdrawal or conformity deadlines. An exchange can be arranged by an eligible return and a separate order; it does not limit your statutory right to replacement for nonconforming goods.

6 Legal guarantee of conformity

Read the official EU legal guarantee notice.

For consumer sales governed by the Italian legal guarantee rules, we are responsible for a lack of conformity existing at delivery that becomes apparent within two years of delivery. This includes failure to match the agreed description, materials, quantity, quality, dimensions or other characteristics, or other applicable conformity requirements. The guarantee also applies to discounted and genuinely personalised goods. Other mandatory rights under applicable law remain available.

A lack of conformity becoming apparent within one year of delivery is presumed to have existed at delivery unless the contrary is proved or the presumption is incompatible with the nature of the goods or defect. A defect appearing later within the applicable period can still be covered; the applicable evidential rules then apply. We do not impose an immediate reporting condition that forfeits these rights.

You may choose repair or replacement unless the chosen remedy is impossible or would impose disproportionate costs under the statutory criteria. The remedy is free of charge, including necessary shipping, labour and materials, within a reasonable time after notification and without significant inconvenience. Please make the goods reasonably available for assessment and the remedy. We will arrange or explain a suitable return method at our expense where a conformity remedy requires it.

You may be entitled to a proportionate price reduction or to terminate the contract where the statutory conditions are met, including where repair or replacement is refused or not properly completed, a lack of conformity persists, the defect is sufficiently serious, or it is clear that conformity will not be restored within a reasonable time and without significant inconvenience. Termination is not available for a merely minor defect; the seller bears the burden of proving that it is minor. Applicable refund and return rules will be respected.

To report a problem, contact info@albertogallinari.com with the order details, a description of the issue and any useful photographs. Photographs help assessment but are not an absolute condition for a claim; we will arrange another reasonable way to assess the goods if needed. We may request reasonable evidence to identify the purchase and examine the item. We will explain any rejection and its factual basis.

Normal wear, accidental damage, misuse or deterioration caused after delivery is not in itself a lack of conformity existing at delivery. Silver may naturally develop patina or tarnish, depending on use and conditions. These points do not automatically exclude a claim: we will consider the description, expected performance, care information and cause of the problem. We do not treat every change in finish, breakage or skin reaction as automatically outside the guarantee.

7 Repair extension from 22 October 2026

From 22 October 2026, for contracts concluded from 31 July 2026 to which the amended Italian provisions apply, where repair is used as the legal conformity remedy, the seller’s liability period is extended once by 12 months. Before providing the remedy, we will inform you of your choice between repair and replacement under the statutory conditions and of this extension.

8 Optional withdrawal form

Complete and send this form only if you wish to withdraw. You may instead use any other unequivocal statement.

To: GALLINARI ALBERTO, Corso Martiri della Libertà 25, 25122 Brescia (BS), Italy; info@albertogallinari.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____________________

Ordered on / received on: ____________________

Order number, if available: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s), only if this form is sent on paper: ____________________

Date: ____________________

Delete wording that does not apply.