FAQ

Information for ALBERTO GALLINARI customers.

When will my order be dispatched?

From receipt of payment, in-stock items require 4–6 business days for preparation. Made-to-order items require 10 business days in total, including production and preparation. Carrier transit is additional. Any different product-specific period will be stated before purchase. See our Shipping Policy.

What does shipping cost?

Available services and the final shipping charge are shown at checkout before payment. Our Shipping Policy explains standard rates and qualifying free shipping options. Import duties, where applicable, are payable on delivery and are separate from shipping.

Can I return my purchase?

Eligible consumers have a statutory 14-day withdrawal right. We also offer a separate 30-day commercial return arrangement. Genuinely personalised goods may be excluded from withdrawal where the legal exception applies; an item is not automatically excluded because it is handmade or produced after ordering. Read the Returns and Refunds Policy for deadlines, costs, exceptions and the optional withdrawal form.

What if an item is faulty or does not match its description?

Contact us at info@albertogallinari.com. Consumer goods are covered by the applicable legal guarantee of conformity, including the Italian two-year seller liability period and statutory remedies. This protection also covers personalised and discounted goods.

How do handmade variations affect my rights?

Small differences in an expressly described handmade texture or patina may occur. Advertised materials, finish, dimensions, quantity and other essential characteristics remain binding. Handmade production does not exclude conformity rights.

How can I contact you?

GALLINARI ALBERTO, Corso Martiri della Libertà 25, 25122 Brescia (BS), Italy. Email: info@albertogallinari.com. Telephone: +39 346 326 0115. This is also our returns address. See our Business Information and Legal Notice.